Magicpin - Team Leader - Customer Support (1-3 yrs)
- Oversee and manage the rider support team, ensuring efficient handling of rider inquiries via call and chat.
- Develop and implement strategies to improve rider satisfaction and performance.
- Monitor and evaluate rider support metrics, identifying areas for improvement and implementing corrective actions.
- Analyze rider feedback and complaints to identify trends and implement preventative measures.
- Assist and support smooth running of the day-to-day operations
- Managing the relationships with external partners and ensuring timely communications between both internal and external stakeholders
- Defining processes, identifying gaps and fixing it by coordinating effectively with cross functional teams both internally and externally
- Responsible for smooth and streamlined operations, should be strong in follow-ups
- Debugging production and quality issues with relevant stakeholders
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
