Magicpin - Team Leader - Customer Support (1-3 yrs)
- Oversee and manage the rider support team, ensuring efficient handling of rider inquiries via call and chat.
- Develop and implement strategies to improve rider satisfaction and performance.
- Monitor and evaluate rider support metrics, identifying areas for improvement and implementing corrective actions.
- Analyze rider feedback and complaints to identify trends and implement preventative measures.
- Assist and support smooth running of the day-to-day operations
- Managing the relationships with external partners and ensuring timely communications between both internal and external stakeholders
- Defining processes, identifying gaps and fixing it by coordinating effectively with cross functional teams both internally and externally
- Responsible for smooth and streamlined operations, should be strong in follow-ups
- Debugging production and quality issues with relevant stakeholders
