Local Services Manager

Maersk, is dedicated to delivering the highest level of customer-focused and reliable integrated container logistics solutions.. Our vision, built from a strong heritage of uprightness, constant care, and innovation has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world's largest ocean carrier. We are consistently recognized as the most reliable container shipping company.

We offer :

In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team's and organisation's success. This is an opportunity for graduates with customer service experience or freshers to grow and develop in an enriching environment while bringing their best skills and talents to the forefront.

Key Responsibilities :

- Build strong and lasting relationships with customers and provide second-to-none customer service.

- Take full responsibilities and end-to-end ownership of customer shipments and issues.

- Engage in constructive problem resolution and provide solutions.

- Act and communicate proactively and keep customers informed of any issues or changes in the booking.

- Address root causes and seek continuous improvements - constantly look for ways to improve work processes.

- Work independently and assist the team in realizing goals and standards - share knowledge and best practices.

- Take responsibility for the execution of shipment lifecycle process including cross functional coordination.

- Adhere to standardized processes and tasks without compromising customer experience.

We are looking for:

- Bachelor/Master's Degree level with 4 - 9 years of experience.

- Previous working experience as leader in Customer Care and Sales is ideal

- Previous experience in shipping/ logistics is highly preferred.

- An excellent team player.

- Able to work under pressure.

- Well organized, efficient and effective.

- Strong interpersonal and communication skills.

- Fluent in English (written and oral)

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