About us :

- MADverse music - Beyond labels

- MADverse is a global homegrown artists service platform that provides artists 360- services to go beyond labels and become truly independent.

- Founded by Rohan Jain after realizing the dearth of opportunities for independent artists in India, MADverse offers a tech-first platform that allows artists to distribute their music, own their masters, and maintain creative freedom.

- We believe that the music industry should be more accessible and transparent, and we're here to make that happen. By joining Madverse, artists will have one-stop access to a range of resources to help them release music, promote and monetise it seamlessly. With MADverse, artists can collaborate with other artists to cross-pollinate fans, breaking down the barriers of the fragmented music industry.

OUR MISSION - Creating a global community of Independent Artists.

- A platform to support independent artists with the best-in-class technology. We are here to be a catalyst for artists to earn their true worth while empowering the community to cross- pollinate fans across the globe.

OUR VISION - Breaking barriers to democratize the music industry.

It's time to break the boundaries by making the world of music accessible to every artist. Our goal is to provide one-stop access to all major label services to make artists truly independent.

To know more and join the revolution, log on to www.madverse.co

Job Description :

We are looking for a Support Specialist . In this role you will get a chance to be the support system and face of our organization. This is a key role which involves constantly resolve queries of artists and enhancing the CSAT of our music platforms in an efficient and timely manner. We are a highly collaborative team that loves sharing new ideas, thinking about the future of the Music Industry and helping a company to get there.

What You'll Do :

- Resolve customer queries promptly and effectively on all the platforms.

- Efficiently manage and operate the chatbot.

- Align high priority tickets to the right department.

- Exhibit a proactive and a go- getter attitude in all tasks.

- Act as a catalyst between customer and internal teams.

What We're Looking For :

- Strong communication skills both written and verbal.

- Ability to work under pressure.

- Past experience in the music domain is a plus.

- A creative and result oriented mindset and should have excellent data analysis and reporting skills

- Passion for music tech and a genuine desire to help musicians thrive

Perks :

- Combative salary and benefits.

- Fast paced professional growth with collaborative and innovative work environment.

- Health Insurance

- Access to Music and Live Events

- Music Streaming App Subscription.

In addition to it, MADverse wants to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence.

Additional Information :

MADverse strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideology.