Senior Digital Account Manager

The Senior Account Manager is responsible for the management, strategy and execution of client accounts. He/she will own the client relationship and will be responsible for long-term planning, strategic consulting and business development.

- Liaising with, and acting as the link between the client and the agency, by maintaining a regular communication channel

- Meeting / discussing with clients to understand their requirements and communicating the same to the team

- Working with the team to conceptualize a digital/communication campaign that meets the client's brief

- Managing client's social media pages (posting content, responding to queries, supervising advertising efforts and reporting metrics)

- Presenting campaign ideas and budgets to the client

- Providing inputs while creating digital campaigns and strategies

- Ensuring that communication flows effectively within the agency team working on the account

- Refining the details of campaigns and ensuring that client's challenges are being addressed

- Presenting creative work to clients for approval / modification

- Managing budgets and campaign costs

- Creating reports for clients (campaigns and more)

- Monitoring the effectiveness of campaigns and taking necessary steps to optimize them

- Arranging and attending meetings in order to maintain a healthy relationship b/w client and agency

- Creating 'pitches', along with the creative team

- Accountable for account success, delivery quality and client satisfaction

- Play the role of collaborator in the team that works on a particular account

Qualifications:

- 2+ years of professional experience in managing and growing client accounts

- At least 1 year of experience in working within a digital, product or creative agency

- Excellent client servicing skills, including oral and written communication

- Exceptionally strong interpersonal and client management skills

- An expert storyteller with superior presentation skills to effectively present and sell ideas to clients

- Able to understand and translate complex business challenges and consumer insights into smart digital solutions

- Ability to collaborate effectively with all the teams of the agency

- Sound business acumen and negotiation skills

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