Who we are looking for?

We are seeking a customer service representative who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities :

- Manage large amounts of incoming calls and making outgoing calls to provide the products information to the Customers/Clients.

- Generate sales leads

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Required Candidate profile :

- Minimum 2-5 Years Proven work experience required as customer care executive.

- Excellent communication skills and active listening to resolve the customer queries.

- Proactive way of working and Team Player.

- Ability to multi-task, prioritize, and manage time effectively.

- Good in MS Office & Presentation Skills.

Who we are?

Lynkit (www.lynkit.in) is a product-based technology company and we specialize in digitally transforming supply chains using deep tech like IoT, blockchain, AI, machine learning, OCR, AR and process automation. We started out in 2017 and have been rapidly growing every year and having quadrupled in size since then. Today, our 6 flagship products serve more 3,500 companies in India, including global brands and household names as well as governments and public sector clients. We are seeking out candidates with a passion for working in a startup, high-growth environment, working in cutting-edge technologies, and making an impact.

Our Notable Achievements :

Lynkit has been awarded Best Company by Internet 2.0 at Dubai Expo'22 for its notable achievements in blockchain, IoT and other new age technologies, as well as recognized by Silicon India as one of India's top startups. One of Lynkit's GPS based tracking solutions has been recognized by Invest India as one of the most innovative, and its blockchain application has been featured by the Linux Foundation/ Hyperledger on their Global Showcase. More recently, Lynkit has been announced as the winner of the Bharat Petroleum Grand Slam Challenge for its innovative supply chain management solution.

Our Team :

We are headquartered out of Delhi and have satellite teams across 5 other cities in India. We have a super young and energetic team. Our multi-disciplinary team is made up of software and hardware engineers, technical support, sales and operational teams. We all work together under the same roof, making it a diverse and vibrant place of work.

Our Flagship Products :

Our flagship products are Lynktrac (RFID and GPS based track and trace product offering), Lynkit.io (blockchain based transport management system), PikMyBox (India's leading export logistics platform) and Lynkgrid (IoT and AR based terminal management platform).

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