Job Responsibilities

- Providing technical software & hardware support to clients

- Providing technical demo of product or new features to client

- Troubleshooting issues related to hardware or software functionalities

- Respond to requests for technical assistance in person, via phone or electronically and follow service desk procedures.

- Accurately describe client issues and interpret and design a resolution

- Identify and escalate situations requiring urgent attention

- Make sure the process conformity and SLAs are accomplished

- Get client feedback and be actively involved in improving customer retention

Required Candidate Profile :

- Project experience with GPS hardware/ technology will be given preference

- Ability to diagnose and troubleshoot basic technical issues

- Good understanding of computer systems, mobile devices and other tech products

- Ability to provide step-by-step technical help, both written and verbal

- Customer facing experience is a plus

- Comfortable working on rotational shifts

About us :

Lynkit (www.lynkit.in) is a product-based technology company, in the logistics space. We specialize in digitally transforming supply chains using deep tech like IoT, blockchain, AI, machine learning, OCR, AR and process automation. We started out in 2017 and have been rapidly growing every year and having quadrupled in size since then. Today, our 6 flagship products serve more 3,500 companies in India, including global brands and household names as well as governments and public sector clients. We are seeking out candidates with a passion for working in a startup, high-growth environment, working in cutting-edge technologies, and making an impact.

Our Notable Achievements :

Lynkit is the winner of Startup of the Year (2022) by Entrepreneur India, Best Company by Internet 2.0 at Dubai Expo'22 and the Leadership Excellence Award from Economic Times for its notable achievements in blockchain, IoT and other new age technologies, as well as recognized by KPMG ENRich as a Top 6 Startup in India, Silicon India as one of India's top startups and CIO Insider as India's Top 10 Blockchain Startup. One of Lynkit's GPS based tracking solutions has been recognized by Invest India as one of the most innovative, and its blockchain application has been featured by the Linux Foundation/ Hyperledger on their Global Showcase. More recently, Lynkit has been announced as the winner of the Bharat Petroleum Grand Slam Challenge for its innovative supply chain management solution.

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