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20/09 Kamini Sharma
HR Manager at Lynkit

Views:132 Applications:25 Rec. Actions:Recruiter Actions:24

Lynkit - Customer Support Role - GPS Tracking Domain (2-8 yrs)

Delhi Job Code: 292683

We are seeking Customer Support to provide technical assistance to our clients in the GPS/ tracking domain

Job Responsibilities :

- Providing technical software & hardware support to clients

- Providing technical demos of products or new features to the client

- Troubleshooting issues related to hardware or software functionalities

- Respond to requests for technical assistance in person, via phone, or electronically and follow service desk procedures.

- Accurately describe client issues and interpret and design a resolution

- Identify and escalate situations requiring urgent attention

- Make sure the process conformity and SLAs are accomplished

Required Candidate Profile :

- Project experience with GPS hardware/ technology will be given preference

- Experience in GPS installation

- Ability to diagnose and troubleshoot basic technical issues

- Good understanding of computer systems, mobile devices, and other tech products

- Ability to provide step-by-step technical help, both written and verbal

- Customer-facing experience is a plus

- Comfortable working on rotational shifts

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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