We are seeking CustomerSupportEngineer for technical assistance to our clients in the GPS/ tracking domain.

Job Responsibilities :

1. Providing technical software & hardware support to clients.

2. Providing technical demos of products or new features to the client.

3. Troubleshooting issues related to hardware or software functionalities.

4. Respond to requests for technical assistance in person, via phone, or electronically and follow service desk procedures.

5. Accurately describe client issues and interpret and design a resolution.

6. Identify and escalate situations requiring urgent attention.

7. Make sure the process conformity and SLAs are accomplished.

Required Candidate Profile :

1. Project experience with GPS hardware/ technology will be given preference.

2. Experience in GPS installation.

3. Ability to diagnose and troubleshoot basic technical issues.

4. Good understanding of computer systems, mobile devices, and other tech products.

5. Ability to provide step-by-step technical help, both written and verbal.

6. Customer facing experience is a plus.

7. Comfortable working on rotational shifts.

About us :

- Lynkit is one of India's leading technology firms providing supply chain automation software and hardware via its 6 different products and a national start up award winner in 2022 in the field of Industry 4.0 and IoT. Lynkit's 6 products can all be used together as a single window for end to end supply chain management or customers can use just a single one as per their use case. We are seeking out candidates with a passion for working in a startup, high-growth environment, working in cutting-edge technologies, and making an impact.

Our Notable Achievements :

- Lynkit has been awarded Startup of the year 2022 by Entrepreneur India, Best Company by Internet 2.0 at Dubai Expo'22 as well as recognized by Silicon India as one of India's top startups and by CIO Insider as India's top blockchain startups. One of Lynkit's GPS based tracking solutions has been recognized by Invest India as one of the most innovative, and its blockchain application has been featured by the Linux Foundation/ Hyperledger on their Global Showcase. More recently, Lynkit has been announced as the winner of the Bharat Petroleum Grand Slam Challenge for its innovative supply chain management solution.

Our Team :

- We are headquartered out of Delhi and have satellite teams across 5 other cities in India. We have a super young and energetic team. Our multi-disciplinary team is made up of software and hardware engineers, technical support, sales and operational teams. We all work together under the same roof, making it a diverse and vibrant place of work.

Our Flagship Products :

- Our flagship products are Lynktrac (RFID and GPS based track and trace product offering), Lynkit.ioTM (blockchain based transport management system), PikMyBoxTM (India's leading export logistics platform), Lynkgrid- (IoT and AR based terminal management platform), LynkID (Bluetooth, RFID and Vision based identification tool) and Lynkgrid- (Warehouse management system).

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