Head-Technology at Luxire
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Luxire - Executive - Customer Care (1-4 yrs)
(non-voice email/chat support)
Primary Responsibilities/Accountabilities :
- To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Managing of the Returns and Refunds Process
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Knowing our products inside and out so that you can answer questions.
- To manage Social media (facebook, twitter) and App queries
- Coordinating with different courier partners, to get an update on the delivery status etc
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
Basic Qualifications :
- A minimum one year experience in Customer Support Profile required in E-commerce with proficiency in written as well as verbal communication.
- Must be Customer centric.
- Extreme dedication, sincerity, and willingness to go the extra mile
- Excellent knowledge of basic computer skills.
- A desire to work in a fast-paced, challenging environment.
- Experience with e-commerce, retail, advertising, or media would be an advantage
- Bachelor's degree required
Preferred Qualifications :
- Previous experience in ecommerce, customer care, retail, BPO or KPO
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