Major Responsibilities:

- Answer all questions related to Lrnr and escalate when necessary

- Educate and empower our customers to become better Lrnr users

- Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home

- Proactively look for solutions to problems and propose improvements if something could work better

- Be Lrnr's ambassador for all internal departments and help them be successful in their roles

- Drive product change and improvement to make Lrnr the leading personalized education platform.

- Work closely with the Sales Team in the US and peers in India

Required Skills / Knowledge:

Soft Skills

- You love talking to people on the phone and building relationships with your customers

- You are able to empathize with customers in a genuine way that lets them know you care about their issues

- You're a team player that can follow and lead as situations dictate

- You're able to make decisions and solve problems

- You have an ability to explain complex issues in beautifully simple terms

- You're curious and have a natural ability to - zoom out- of a problem, in order to ask the right questions

- You're able to plan, organize, and prioritize work - this role wears many hats!

Technical skills

- At least 2 years experience in Customer Service

- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

- Experience using social media or web-based software

- Knowledge of common help desk/ticketing solutions

- Knowledge of HTML, XML, JavaScript or CSS is a plus

Education Background Required:

Bachelor's Degree (any subject) required.

You are an ideal candidate if:

- You enjoy a fun and friendly work environment

- You like celebrating successes and accomplishments

- If you like engaging with your customers and colleagues

About Lrnr:

We are a US based startup on a mission to personalize learning for everyone and also make it affordable. We are currently building the most advanced adaptive engine that applies learning methodologies based on the cognition and retention of each student.

Our product vision is to enable students improve their learning outcomes in the shortest possible time to enable them to gain mastery, better grades and ultimately have greater opportunities in their desired field. Our solutions are currently being used at various educational institutions to help students overcome hurdles during their learning process.

What is in for you-

We provide an open collaborative environment,

A great team and a fun place to work

Benefits include attractive stock options.

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