Job description

POSITION : Loyalty Sales Consultant

REPORTING TO : Regional Manager

LOCATION :

JOB PURPOSE

 - To sell Accor Plus memberships to leads within the set calling area provided with professionalism using up to date information and selling techniques provided.

Key Interactions :

Key Responsibilities :

Lead Generation :

- Acquire personal Leads to complete Sales calling

- Perform Lead generation calls daily

Selling :

- Use various leads sources provided to generate phone sales

- Follow Sales script for each call- AIDA methodology

- Obtain referrals as part of each sales call

- Actively celebrate daily new sales within team

- Courtesy call new sales within 8 months and 11 months calls - as directed

Renewal (If applicable)

- Follow renewal script for renewal calls

- Obtain referrals as part of renewal call

- Updating renewal member information on renewal sales form

- Maintain renewal statistics for every renewal call

- Contact renewals as per Renewal policy

Administration

- Document sales at the end of the call

- Place all sales documents in the allocated area for Administration officer

 Other Functions :

- Participate in team projects.

- Adhere to all Accor Advantage Plus T&C and sales policies as outlined in your People Plus, Training

Manual and Renewal Manual.

Main Complexity/Critical Issues in the Job

Internal External

- Interaction with central admin for sales processing.

- Interaction with T&C for T&C related queries & grievances.

- Interaction with Regional manager/Assistant Manager/ Assistant

- Manager Training for program queries.

- Interaction with customers for sales,renewal and courtesy calling.- 3 new sales per week

- 10 referrals / 4hrs (minimum)

- Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.

PROFILE :

Knowledge and Experience :

- Minimum 2 years of experience in outbound sales preferably from hotel industry

- Computer literacy

- Strong verbal and written communications skills

- Fluent English.

- Networking and relationship Building

Competencies :

- Good interpersonal skills with ability to communicate with all types of customers

- Serviced oriented with an eye for details

- Good team working skills and able to work effectively and contribute in a team

- Good written and verbal communication skills

- Lateral thinking, Persistent and Persuasive/Influencing

- Innovative and Consultative skills

- Positive, flexible and Enthusiastic

- Ability to work to deadlines

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