Consumer Advisory Expert

The world leader in cosmetics, L'Oreal is present in 150 countries on five continents. Our 34 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition by 2020 is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L'Oreal supports diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.

The DNA of L'Oreal is Innovation and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L'Oreal worldwide to fuel local market innovations. In our quest to win the next billion consumers, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure ?

We have a suitable opportunity in the Corporate division for the position of Consumer Advisory Executive. In this Consumer Advisory role, you will be handling consumer complaints, answering live calls / e-mails / SMS / other medium. Appropriate updates in the existing CRM systems & other format. Liaise with Marketing, HO and Regional Sales, Training team and Factory. Data Analysis.

You should have At least 2 - 4 years in a call centre experience preferably in FMCG. The location of the job will be in HO - Mumbai.

Key Responsibilities :

- Consumer Satisfaction with healthy TATS

- Participating in all team projects

- Admin tasks when assigned

Key Deliverables :

- Complaint handling

- Answering live calls / e-mails / SMS / other medium

- Appropriate updates in the existing CRM systems and other formats

- Liaise with Marketing, HO and Regional Sales, Training team and Factory

- Data analysis

Key Competencies :

- Excellent Communication Skills - Written & Verbal, Soft Spoken, Patient & Alert. With expertise in Excel and PowerPoint

Key Relationships :

Consumers. Marketing, Sales, Dermo-consultant, Regulatory, Training, Courier, Accounts, Factory, Admin

Physical Demands (e.g. % travel) : NA

Education : Graduate with expertise in Excel and PowerPoint.

L'Oreal is committed to building a diverse environment and is proud to be an equal opportunity employer. L'Oreal closely prohibits discrimination against any employee or applicant for employment because of the individual's race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

Job Summary :

Position : Consumer Advisory Expert

TEAM : Digital

Job Type : Full - Time

Job Location : Mumbai

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