HR at Isprava Hospitality Pvt Ltd - Lohono Stays
Views:235 Applications:27 Rec. Actions:Recruiter Actions:0
Lohono - Manager - Home Owner Relations (5-7 yrs)
Manager - Home Owner Relations
Location : Goa and Mumbai
Purpose of the role : Act as a primary point of contact for all the home owners/rental guests thus aiming to ensure 100% guest satisfaction.
Designation Manager - Home Owner Relations
Duties & Responsibilities :
- Serve as first point of contact for all check-in/home owners
- Collates a centralized database of all the queries/complaints/concerns received from home owners/rental guests and ensures they are attended to by internal team
- Seek, process and assist in executing rental home owners'/rentals guests requests and queries with the help of concerned department
- Attend and record queries regarding services, processes and re-direct them to the respective manager/team member
- Responsible to follow up, co-ordinate and find conclusions to all the relevant issues and concerns raised by home owners/rental guests
- Actively coordinates with internal teams to ensure timely attention to guest services
- Escalate unattended matters to Guest relations manager and seek augmented support wherever necessary
- Maintain trackers, reports for client interaction, glitches attended and resolved, open or closed issues, list of escalations created and issues resolved
- Collects feedback and ensure query/concern resolution
Skills Required :
- Good communication skills
- Good interpersonal skills
- Active problem-solving skills
- Customer Focus
- Ability to handle pressure
- Well-presented, polite and tactful
- Good organizational skills
- Must be flexible with working nights, weekends, and holidays.
- Proven excellence in customer service.
Educational Qualifications : Bachelors/PG (Hotel Management/Travel and Tourism)
Prior work experience : 5 - 7 years of prior experience in Customer Service/Guest Relations
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.