Engagement Manager

Locus is a global decision- making platform in the supply chain that uses deep learning and proprietary algorithms to provide route optimization, real-time tracking, insights and analytics, beat optimization, efficient warehouse management, vehicle allocation and utilization, intuitive 3D packing and measurement of packages. Locus automates human decisions required to transport a package or a person, between any two points on earth, delivering gains along efficiency, consistency, and transparency in operations.

Locus, which has achieved a peak of 1 million orders processed in a day (200,000 orders an hour) and is trained & tested on over 100 million+ order deliveries, works in 75 cities across the globe. Locus works with several large-scale market leaders like Urban Ladder, Tata Group of Companies, Droplet, Licious, Rollick, Lenskart, other global FMCG, pharma, e-commerce, 3PL and logistics conglomerates.

Locus is backed by some of the biggest names in the market and recently raised $4 Mn in a pre-Series B round. Earlier, In 2016, Locus raised $2.75 Mn (INR 18.3 Cr) in a Series A funding.

Locus was started by Nishith Rastogi and Geet Garg, two ex-Amazon engineers on a mission to democratize logistics intelligence for businesses across industries. Nishith was profiled by Forbes Asia in their - 30 Under 30- 2018 list. Geet, on the other hand, holds a dual degree (BTech and MTech) in Computer Science and Engineering from the Indian Institute of Technology. Our team constitutes of engineers from Indian Institute of Technology and Birla Institute of Technology & Science- Pilani, and Data Scientists with PhDs from Carnegie Mellon University and Tata Institute of Fundamental Research. Our multifaced product and business team is led by senior members from Barclays, Google & Goldman Sachs with immense operational execution experience.

We are looking for Engagement Managers to build derive immense value for our enterprise clients, handle projects and devise solutions. You- ll be assigned as the clients first point of contact, ensuring that our clients are able to unlock immense value out of using Locus. To succeed in this role, you'll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you're a team player and a problem-solver, we- d like to meet you.

Responsibilities :

You will be responsible for 3 major fronts of enterprise engagements : Solution Design, Project Management & Engagement Growth.

Solution Design :

- Understand client's business, use case and devise solutions using the existing product portfolio

- Identify new, challenging problem statements for the client which can be solved using core Locus IP

- Identify new markets with critical problems where Locus can help unlock value

Project Management :

- Help clients implement services and plan projects effectively

- Ensure efficient delivery of the solution

- Effectively managing all the stakeholders from various teams and different verticals

- Ensure that contract terms and conditions are met

- Manage invoices and bills for assigned customers

- Address customer issues with speed and efficiency

- Prepare reports on project performance

Engagement Growth :

- Foster positive relationships with our customers as their primary point of contact

- Identify upselling and cross-selling opportunities

- Work with sales teams to generate new business

Requirements :

- Proven experience as an Engagement Manager(2+ yrs)

- Project management experience

- Background in sales and customer service is a plus

- Proficient in MS Office and CRM/project management software

- Strong organizational and multitasking skills

- Customer-oriented approach

- Excellent verbal and written communication abilities

- Sharp business acumen

- Problem-solving aptitude

- Engineering or Management degree

Perks:

Healthy catered meals at office

You decide your own Work From Home (WFH) and Out Of Office (OOO)

Pet-friendly - bring your pets to the office any day. Locus family already has a Rottweiler and a Beagle

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