Assistant HR Manager at Local Ramu Online Services Private Limited
Views:75 Applications:17 Rec. Actions:Recruiter Actions:5
LocalRamu - Executive - Customer Support (1-2 yrs)
Job Summary :
A professional approach in answering calls and provide information about products and services, taking input of issues and their redress thereof. Maintaining records of transactions and interactions.They- re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers- shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
Responsibilities and Duties :
- Manage large amounts of incoming calls
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required Experience and Qualifications :
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
