HR Manager at Lobotus
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Lobotus Technology - Executive - Product Support (0-2 yrs)
Product Support Engineer
Experience: 0-2 years
Job Description
We are looking for a Product Support Engineer to provide world-class support to our client base. The Product Support Engineer will be the first level support to contact the clients.
Job Location : Bangalore
Experience : 0-2 years
Job Responsibilities :
As a Product Support Engineer, you will :
- Be the initial point of contact for client inquiries and support questions.
- Maintain good client relationship.
- Demonstrate initiative through recommending innovative solutions and continuous improvements to existing processes.
- Identifying the issues and escalate them accordingly, as well as respond appropriately to sensitive client inquiries within defined SLAs.
- Utilize our internal ticket platform to monitor, escalate and resolve client issues
- Ability to adapt to change and prioritize escalations as needed.
Basic Qualifications :
- Relevant degree
- Good communication
- Possess the ability to understand, escalate, and resolve client queries.
- Excellent analytical and problem-solving skills.
Preferred Qualifications :
- Master's Degree in Computer Science, Engineering or related field
Interested candidates can share their cv to us mentioning the subject to us.
Contact No: 9060571717
Contact Person: Pooja
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