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16/09 Fardeen Roy
HR Trainee at Loantap Financial Technologies

Views:23 Applications:6 Rec. Actions:Recruiter Actions:0

Loantap Financial Technologies - Executive - Customer Service/Customer Care - FinTech Domain (1-3 yrs)

Pune Job Code: 233915

Customer Service Executive for Fintech 


- The customer service executive position is responsible for answer resolving queries from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.


 Main Job Tasks and Responsibilities : 


- Answer calls and respond to emails and chats Handle customer inquiries both telephonically and by email and chat Manage and resolve customer complaints 


- Provide customers with product and service information 


- Identify and escalate issues as per process Follow up with internal teams for resolution of customer issue and update customer on status of his query/ complaint 


- Follow up customer calls where necessary for update and closure 


- Document all call information according to standard operating procedures Complete call logs Produce call reports.

Education and Experience : Graduate not required preferred Excellent Communication skills (oral and written) Key Competencies Verbal and written communication skills Proficient in speaking Hindi and English.

- LoanTap Financial Technologies Pvt. Ltd. Company is hiring for the job profile of Customer Care Executive for 1 Candidates at Pune Location in Kalyani Nagar- Pune locality.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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