Job description

Roles and Responsibilities

- Make outgoing calls to potential customers to schedule high quality leads for sales.

- Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.

- Seize opportunities to upsell services when they arise.

- Follow up with potential customers in a timely manner if necessary.

- Manage a large number of outbound calls in a timely manner.

- Document all call information in the CRM according to standard operating procedures.

- Meet personal/team qualitative and quantitative targets.

- Possess strong knowledge of Livspace services to identify customer needs when qualifying them.

- Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue.

- Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.

- Schedule Experience Centre visits with our design team as per defined process.

- Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.

- Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.

- Keeping records of customer interactions and different transactions,recording details of comments, inquiries & complaints.

- Communicate effectively and professionally in all forms of communication with internal and external customers.

Desired Candidate Profile

- A graduate in any stream (10+2+3 regular education)

- Familiar with CRM & cloud telephony systems and practices

- Customer focussed and adaptable to different personality types

- Have the ability to multitask, set priorities and manage time effectively

- Possess previous experience in a call centre dealing with Indian consumers.

- Superior listening, verbal, and written communication skills

- Proficient in spoken English with proper grammar & fluency

Role : Telesales

Industry Type : BPO / Call Centre

Functional Area : Sales & Business Development

Employment Type : Full Time, Permanent

Role Category : Retail & B2C Sales

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