HR Executive at Livpure Smart Homes
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Livpure - Associate - Customer Service (1-2 yrs)
Job Responsibilities :
- Resolving phone, and email customer inquiries.
- Processing and logging incoming calls. Identifying customer needs.
- Identifying customer needs.
- Attending training sessions to know better about existing and new products and to develop better customer service skills.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service and follow the issue till closure.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Desired Skills :
Communication :
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly both internal and external customers.
- Excellent documentation skills and ability to compose a grammatically correct, concise, and accurate written response.
- Good comprehension skills ability to clearly understand and state the issues that customers present.
Computer Knowledge/Skills :
- Excellent typing skills
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
Customer Focus :
- Excellent customer service skills which involves maintaining focus on the customer issue in a fast-paced environment and provide appropriate solutions.
- Ability to empathize with and prioritize customer needs.
- Demonstrates interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business - most often occurring in the weeks surrounding the Diwali, Independence day and Rakhi holiday season.
General Attributes :
- Action oriented, self-disciplined and organized.
- Effective time management skills and ability to prioritize work time to ensure productivity.
- Effective problem solving skills including decision making, time management.
- Ability to concentrate and follow the customers issues without distraction to resolution.
- Maintain regular and reliable attendance.
- Work successfully in a team environment as well as independently
- Graduation or suitable equivalent degree.
- 1+ years customer service experience, preferably in online market field like Amazon/ Flipkart Urbanladder
- Ability to successfully adapt to changes in the work environment
- Ability to approach problems logically and rationally
- Ability to maintain composure in highly escalated situations
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
