Role Overview:

The Center Sales Manager is responsible for driving sales performance, managing sales teams, and ensuring excellent customer service within a designated center or branch. They develop and execute sales plans, monitor sales metrics, and collaborate with other departments to achieve sales targets and business objectives.

Key Responsibilities:

- Develop and implement effective sales strategies to maximize revenue and achieve sales targets.

- Lead and motivate the sales team to achieve individual and team targets. Provide coaching, training, and performance feedback to enhance sales skills and productivity.

- Build and maintain strong relationships with existing and potential customers. Ensure high levels of customer satisfaction by addressing inquiries, resolving complaints, and providing personalized assistance when needed.

- Monitor key sales metrics, such as conversion rates, average transaction value, and customer retention, to track performance and identify areas for improvement.

- Develop action plans to address any issues and drive continuous improvement.

- Develop and manage the sales budget, including setting targets, allocating resources, and controlling expenses.

- Ensure cost-effective sales operations while maximizing revenue generation.

- Conduct market research and competitor analysis to stay informed about industry trends, customer preferences, and competitive offerings.

- Use insights to adjust sales strategies and gain a competitive edge.

- Collaborate with other departments, such as marketing, operations, and finance, to align sales activities with overall business objectives.

- Coordinate promotional campaigns, product launches, and other initiatives to drive sales growth.

- Prepare regular sales reports and presentations for senior management, highlighting performance against targets, key metrics, and actionable insights.

- Provide recommendations for strategic decisions based on data analysis.

Skills and Qualifications:

- 3+ experience in sales management, preferably in a similar industry or environment.

- Hands on experience in building & handling large team.

- Strong leadership skills with the ability to inspire and motivate teams.

- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.

- Analytical mindset with the ability to interpret sales data and draw actionable conclusions.

- Results-oriented with a track record of achieving and exceeding sales targets.

- Strategic thinking with the ability to develop and implement effective sales strategies.

- Proficiency in sales software and CRM systems.