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16/09 Diana George
HR Associate at LiveHealth

Views:97 Applications:20 Rec. Actions:Recruiter Actions:6

Live Health - Lead - Chat Support (2-6 yrs)

Pune Job Code: 91101

Responsibilities:

- Interact with users through a series of actions and answer all queries, resolve issues via chat.

- Maintain and update records for daily queries and escalation.

- Support the roll-out of new application features.

- Troubleshoot systems, network problems, diagnosing and solving software issues at users end.

- Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.

Requirements :

- Minimum of 2 years of work experience as Chat Support Lead with 1 year of team handling experience.

- Should be Customer Centered Perspective.

- Effective written and spoken English communication skills.

- Must be Articulate and Spontaneous in Active conversations to handle tough situations.

- Ability to recognize the sensitive nature of issues and maintain confidentiality.

- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.

- The willingness and curiosity to learn new environments and develop new skills.

- A high degree of intensity follow-through, and collegiality.

- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely -manner.

- Ability to thrive in high demand, high-pressure situations

- Must be a graduate in any stream. B.E, B Tech, BCA, MCA would be preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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