HR Manager at Litmusworld
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Litmus World - Lead - Tech Support (6-8 yrs)
1) Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
2) Resolving escalated customer complaints without the need for team lead intervention
3) Documenting troubleshooting and problem resolution steps
4) Participation in providing training to customers as required.
5) Excellent verbal and written communication skills
6) Customer facing experience of Software / SaaS product.
7) Excellent knowledge of technical, application support
8) Knowledge of Java, .net, javascript, api rest api
9) Experience in sql troubleshooting
10) Mandatory experience of facilitating Tech Support in Live Environment.
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