Assistant Manager - HR at Liquiloans
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LiquiLoans - Senior Executive - Customer Service/Social Media Management (2-5 yrs)
Roles and Responsibilities :
1. Handle all Participants queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play/Appstore etc.
2. Connect with the participants through Call/E-Mail's/Social platforms to provide the best possible resolution.
3. Own participants complaints end to end and ensure resolution of the same within TAT
4. Understand the Participants grievances and provide appropriate resolution.
5. Liaising with different teams within the organization to get the end resolution for the Participants.
6. Solving/answering prospect and participants issues, complaints,
7. Take a participants -focused approach to handle complaints and escalations.
8. Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
9. Ensure that all written communication is carried out as per the laid out procedures
Requirements :
1.Minimum 2 years of experience in handling escalations on the Social Media Platform
2. Customer Centric approach
3. Excellent written & verbal communication skills
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