Customer Support Executive

About Lio :

- Lio is one app for all your data. For people from all walks of life, be it small entrepreneurs, students, farmers, homemakers, and many others, Lio strives to put all these people at ease when handling a large quantum of data.

- As represented in our logo, the dot, bindu, stands for the first unit of life and when combined with other dots from our ecosystem it is the starting point of bringing our life in order. When extended, it transforms into lines which form rows and columns that further help organize our lives. Our identity embodies our vision, helps us stay true to our conception and is derived from a simple and basic unit of life to systematize everything.

- Lio helps its users organize their data efficiently on their mobile phones. The problem the company is addressing is the lack of high quality data creation & sharing software built for the mobile first user. Lio is used for a variety of tabulation, calculation and organizing needs, such as creating tables of customer/stock/payment data for businesses or organizing to-do lists, class schedules/wedding registries. The product is currently available in India/ Indonesia, rest countries to follow soon.

- We are growing rapidly and we look for people who are ready to evolve with us and work in a fast paced environment. If that's you, let's have a chat? If not convinced yet, read below some of our benefits.

Why Explore a Career at Lio ?

- Growth : Join a team that gives you plenty of opportunities and abilities to do cutting-edge work while giving you the freedom and the platform to not just share your ideas but also to execute them.

- Scope : Since Lio is growing rapidly, it makes for a golden opportunity to join the pilot team, which would also catapult your career growth

- Passion : Opportunity to work with colleagues with a new and innovative way of thinking, positive energy and excitement.

- Job variety : Working with us, you will never face a dull, boring routine as every day brings new challenges and opportunities.

- Our Culture : We value diversity and hire to enrich our teams with new ideas and perspectives. We are an equal opportunity employer and don't believe in discrimination of any kind. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation.

- Compensation : We believe in getting the right talent, period. We won't disappoint you on this.

Roles & Responsibilities :

- Resolving high priority complex issues for customers and implementing resolutions in line with SLA's.

- Assist customers with setting up and navigating Lio App.

- Promote the value of the product.

- Promote value through customer experience.

- Review customer complaints and concerns and seek to improve the customer experience.

- Taking a consultative approach in helping customer overcome issues and achieve goals

- Provide accurate and timely information as required to managers and senior management

- Should have a high level of Empathy towards the situation of the customer

- Conscientious, hard-working and driven to improve sales and activity performance beyond targets

- Good organizational and time management skills with the flexibility to reprioritize as necessary

- Should be able to identify opportunities and features to enhance the product.

Skills Required :

- 2-4 years of experience in Chat/Email/Voice support to client or supply ops

- Mandatory Language -English & Hindi

- Good written and communication skills

- Flexible to work on weekends and rotational shift.

- Aptitude and Attitude.

- Proven track record of implementing technical resolutions in a previous technical support role within fast-paced IT organizations.

- Excellent troubleshooting and problem-solving capabilities.

Qualification :

- Bachelor's Degree required.

Salary : Upto 4 Lpa.

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