Role - Account Manager

We believe strongly in our people and they consistently surprise and motivate us to grow. It is our people who drive this incredible growth. If you are excited about solving problems, managing critical client accounts which have a higher degree of complexity in terms of client servicing and have the in-depth understanding of the sales ecosystem, we are looking for you!

An Account Manager at LimeTray is responsible for handling a portfolio of clients and is measured on his/ her ability to grow clients' & company's business. This role would require the Account Manager to collaborate with other teams within the company such as Operations, Product and Customer Support to offer seamless service to clients.

IMP: Should be well-versed with the Telugu Language, since this position is for Hyderabad location

Responsibilities:

- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio

- Influence key performance metrics of the portfolio- Orders, Churn, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score)

- Use consultative approach to help clients grow their business using LimeTray products & services

- Ensure timely renewals of products & services

- Do a need/opportunity analysis to Up-sell/ Cross-sell the relevant products

- Collaborate with Central Teams to ensure top-notch service & support

- Give market insights/feedback of the product to the Tech team to enhance the product offerings

- Generate referral leads from your existing portfolio of clients

Desired Skill Set:

- Selling expertise

- Customer success mindset

- Objection handling & EQ

- Ability to derive insights from data

- Target Oriented

- Time Management

- Adaptive

- Curiosity to learn

What we offer:

- Competitive Compensation package

- Challenging career path with huge growth opportunities across functions and geographies for high performers

- A workplace where you can create a huge impact

About Us:

We are team of 180 people spread across 3 countries - our founding team consists of people from ISB, NSIT, IITs, and NITs with very strong past entrepreneurial background and F&B experience. LimeTray counts very successful internet entrepreneurs as its angel investors along with Matrix Partners.

Our story starts with the realization that restaurants making good food, 6 out of 10 times, drop the shutters in front of our very eyes. So, we at LimeTray decided to help restaurants, by building products that would help them to run better. We help restaurants get online, help them engage with their customers and help them optimize their operations through a suite of products. In only three years, we have built successful relationships with some of the top brands in India including Burger King, Krispy Kreme, Mad Over Donuts, Bercos and nearly 2000 others!

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