Role - Inside Account Manager

We believe strongly in our people and they consistently surprise and motivate us to grow. It is our people who drive this incredible growth. If you are excited about solving problems, managing critical client accounts which have higher degree of complexity in terms of client servicing and have in-depth understanding of the sales ecosystem, we are looking for you!

Responsibilities:

- You will play a key role in engaging the assigned portfolio of restaurants to use LimeTray`s products and help merchants derive maximum value from it

- Act as a consultant to key accounts, take an overall interest in their business and solve for their needs through LimeTray's products and services

- Nurture and develop existing clients, and generate incremental revenues within these accounts by selling additional products and services

- Key point of contact for large accounts to drive a culture of excellence and establish trust amongst the merchant community

- Be responsible for the health of the portfolio assigned and monitor same by closely tracking the key metrics - revenue, penetration, product adoption and churn

- Actively develop local client success stories for helping the acquisition team acquire similar clients

- Work closely with Central Product Team to chart out strategies to increase product penetration in the region

Skill Set:

- Selling experience into technology, enterprise or mid-market accounts

- Ability to handle objections from client`s end and turn them into opportunity

- Ability to identify client`s problems that could be solved by selling additional products and services

- Timely identify up sell and cross-sell opportunities and convert them within dedicated timelines

- Works effectively with multiple teams by putting aside individual preferences to identify and resolve problems or to accomplish goals, focusing on the larger company objectives

- Ability to meet renewal goals and maintain good renewal rate

- Totally committed to providing excellent client service and minimise client churn

- 1 to 2 years of experience into client relationship building, freshers with excellent communication skills and inclination towards client relationship management role may also apply for this profile

About Us:

- We are team of 180 people spread across 3 countries - our founding team consists of people from ISB, NSIT, IITs and NITs with very strong past entrepreneurial background and F&B experience. LimeTray counts very successful internet entrepreneurs as its angel investors along with Matrix Partners.

- Our story starts with realization that restaurants making good food, 6 out of 10 times, drop the shutters in front of our very eyes. So, we at LimeTray, decided to help restaurants, by building products that would help them to run better. We help restaurants get online, help them engage with their customers and help them optimize their operations through a suite of products. In only three years, we have built successful relationships with some of the top brands in India including Burger King, Krispy Kreme, Mad Over Donuts, Bercos and nearly 2000 others!

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