- Should possess a mixture of consultative sales and analytical project management skills with a strong desire to create customer WOW

- Work closely with other cross-functional team members like sales, technology and delivery teams to translate business needs and product requirements into new solutions for customers by identifying and developing new opportunities

- Work closely to manage new and existing client accounts and understand every aspect of the customer experience by putting customer's needs first

- Can handle complete customer lifecycle from sales to onboarding and from onboarding to process Live

- Conduct workshops, trainings, business reviews and proactively suggest solutions by educating customers on existing and new product features/functionalities

- Constantly digitally engage with various stakeholders of the customer organization, to operationalize and drive growth

- Identify and quantify the key factors for customer success by becoming the voice of the Customer

- Proactively spot and correct any issues that could affect customer satisfaction or retention

- Train clients/customers to be product experts by providing business, technical, and product knowledge and they, in turn, train their respective downline teams so that they become increasingly self-sufficient

- Develop customer success resources and processes by closely working with product marketing to create new or refine existing onboarding materials

DESIRED PROFILE

- 2 to 5 year's relevant work experience with a Bachelor- s/Master's degree in customer-facing customer success and account management role preferably with digital ad technology companies

- Experienced with large Enterprise Customers in a SaaS revenue model with deep understanding of SaaS customer engagement is highly desirable

- Proven ability to map the customer's business process to product capability

- A highly quantitative approach to understanding, measuring, and forecasting Customer behaviour and revenue

- Proven track record in a highly-professional customer service setup with a dynamic, start-up environment

- Strong organizational/time management skills and the ability to manage multiple projects simultaneously

- Cultural awareness and appreciation for diversity

- Strong analytical and problem-solving skills

- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

- Strong communication and interpersonal skills to nurture long term relationships with business decision makers and clients

- Proven experience building strong internal and external relationships.

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