Job description

Roles and Responsibilities

- To be accountable for overall operations of the clinic and to achieve the sales objectives of the team members, you will be the one point of contact for the center

- To supervise the flow of clients through the business and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to improve customer satisfaction

- To generate sales and make the center profitable

- To monitor the administrative, operational and technical aspect for smooth functioning of the center

- To follow client retention policies and measures to retain the client

- To ensure customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team

- To do in-house and out-house events for generating revenue and brand awareness

- To drive the CRM initiatives for the center

- To plan and execute different offers and schemes at a center level

Desired Candidate Profile

- 5+ years of experience in Center Management including at least 3 years in walk-in conversions and from target based environment is preferred

- Proven leadership track record in Centre Management, both in People and Operations

- Thorough knowledge of customer service, customer experience and process improvements

- An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization

- A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus

- A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines

- Excellent conflict resolution and problem-solving skills, strong cultural awareness

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