Life Lab - Partner Relationship Executive (1-2 yrs)
Position Summary:
Partner Relationship Executive will be responsible for managing partners to ensure excellent customer service and partner satisfaction. He/she will act as a liaison responsible for managing partner relationships, creating reports, managing events & data management. Being the face of the organisation, they play a vital role in creating a positive brand through excellent interpersonal relationships and fulfilling commitments
Key Responsibility Areas:
- Client relationship management with post-sales progress, regular updates, reports etc.
- Understanding client requirements on timely basis and ensure the deliverables
- Create presentations and documentation
- Ideate marketing collateral for branding of Life-Lab and sponsors
- Plan and manage meaningful activities and events for various stakeholders engagements in and outside schools
- Ensure quality adherence with respect to client expectations
- Internal cross-team communication and integration
Roles and Responsibilities:
- Partnership Management
- Assist in managing portfolio of supporters through personal engagement and solicitation
- Managing partner communication such as following-up, coordinating & keeping them informed
- Schedule and attend timely meeting with partners
- Service Satisfaction and Client Retention
- Drive client satisfaction by monitoring project progress in schools and quality adherence
- Maintain communication with internal teams to be updated at all times to ensure project deliverables
- Escalate all issues concerning program implementation to the respective manager
- Reporting & Documentation
- Create project-wise periodic reports for partners keeping them informed
- Keep all reporting formats, CRM, documents updated on a daily basis
- Develop presentations for existing projects and prospective partners
- Maintain data integrity, tracking engagement and inputting key information on database
Skills & Competencies:
- Strong content writing and presentation skills
- Excellent report writing skills
- Strong client interfacing, relationship building skills
- Strong secondary research skills using internet or social media platforms
Qualification & Experience:
- Minimum Bachelor's degree preferably in relevant field
- 1-2 years of experience in Client Relationship Management or related domains preferably in non-profit/education sector
- Excellent verbal and written communication skills
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