HR Executive at Lets Talk Business Pvt. Ltd.
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Lets Talk Business - Customer Support Role (0-1 yrs)
Job Summary:
The Support Executive will be responsible for addressing customer inquiries, resolving issues, and providing administrative support. The role involves managing a high volume of customer interactions, delivering solutions in a timely manner, and ensuring customer satisfaction.
Role& Responsibility:
- Understand customer issues, provide relevant information, and offer solutions.
- Handle product or service inquiries, complaints, and troubleshooting requests.
- Ensure a high level of customer satisfaction through prompt, professional communication
- Follow up with customers to ensure that issues are fully resolved.
- Maintain and update internal knowledge bases and FAQs for recurring issues
- Generate regular reports on customer queries, issues, and resolutions.
- Assist in creating customer feedback reports to improve service quality
