As a Customer Success Specialist, your primary goal is to ensure customers achieve their goals. Be it in getting a loan at the fastest time possible or having a lender find solution to their problems. Your sole responsibility will be to be at the centre of all customer problems and provide best possible solution.

Not only that, as a Success Specialist, you will also work closely with the product team to ensure customers find permanent solution to their ever-going problems.

Your responsibilities :

- Proactively interact with customers over calls on a daily basis to understand and solve their problems.

- Respond to customer reviews across various platforms (Facebook, Play Store, App Store).

- Update and maintain support related documents & guides

- Interact with clients over chat support

- Collect feedback from dormant clients and make them active

- Research and prepare benchmark reports against competitors

- Work with products & marketing team to improve customer experience

The requirement :

- You are proficient in written & verbal communication in English & Hindi

- You are good at documentation & reports

- You think are good at solving problems

- You see a career in Customer Support and wish to build one

- You are a fresher or have 2 years of experience in any domain

- You are a quick learner. You can adapt to anything quickly and put it into action.

- You are focused and serious about work

- You think you are smarter than others

- You read books (any)

- You know how to research

What you will get :

- A young and fun team to work with.

- Experienced team mates to help you learn the dos and don'ts of customer support.

- Senior leaders to help you understand how to get things done.

- A fast paced environment to challenge you upgrade your career.

- Opportunities to work hard and party harder.

- Experiment new ways to improve support methods

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.