Industry : Education Sales Industry

Education : Graduation/Post Graduation

Work Experience : 0 - 2 years

Job Type : Full Time

Department / Functional Area of the Job: Office Coordinator

Key Responsibilities:

Loan Grievance Handling:

- Address and resolve customer grievances related to loans in a timely and professional manner.

- Maintain accurate records of all grievances and follow up on pending cases.

- Coordinate with relevant departments to ensure prompt and effective resolution.

Administrative Support :

- Perform general office duties such as filing, data entry, and document management.

- Assist in scheduling meetings, managing calendars, and coordinating appointments.

- Ensure smooth office operations by managing office supplies and equipment.

Excel and Data Management :

- Utilize basic MS Excel skills to create and maintain spreadsheets for tracking and reporting purposes.

- Input and manage data related to loans, grievances, and other office functions.

- Communication

- Serve as the first point of contact for customers and internal stakeholders regarding loan-related inquiries.

- Communicate effectively with customers to gather necessary information and provide updates on grievance status.

- Draft and distribute internal and external communications as needed.

Qualifications :

Proficiency in basic MS Excel.:-

- Excellent verbal and written communication skills.

- Experience in handling customer grievances, preferably in a loan-related or financial services environment.

- Strong organizational skills with the ability to multitask and prioritize tasks effectively.

- Ability to work independently and as part of a team.

- High level of professionalism and attention to detail.

Preferred Qualifications:

- Excellent Communication Skills

- Previous experience in a similar role within the financial services industry.

- Knowledge of loan processes and regulations.

Industry: Education Sales Industry