LeadSquared is currently seeking a highly motivated Senior Customer Success Executive for North America

What we do?

LeadSquared is a leading sales execution and marketing automation platform used by over 900 businesses worldwide to get more customers and accelerate revenues. Customers control the buying process in the digital economy. Traditional systems like CRM and marketing systems are old school in serving the needs of sales and marketing teams. LeadSquared is designed to help marketers and business owners increase the marketing ROI (read more leads), give them tools to engage the leads and provide insights that sales need to close deals faster. LeadSquared obviates the need of using multiple systems, can grow and scale with needs of business and comes with zero IT cost.

LeadSquared has been recognized as one of the fastest growing companies in the world :

- Ranked # 5 in Deloitte Fast 50 India (2017)

- Ranked #106 in Deloitte Fast 500 Asia Pacific (2017)

- Ranked #79 in Financial Times - FT 1000: High-Growth Companies Asia-Pacific

- Listed as Top Rates Product on G2Crowd, GetApp, and TrustRadius

The Customer Support and Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers.

The Role is to deliver high-quality support and advisory to technical and non-technical users of LeadSquared through email, phone, chat, and documentation.

Responsibilities :

- Engage and individually manage a large volume portfolio of key customer accounts.

- Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation

- Oversee the successful implementation/configuration of LeadSquared's product suite for each customer account.

- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value, and renewal timeframe

- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action

- Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.)

Qualifications :

- Bachelor's Degree or equivalent work experience in the software industry

- 3-6 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications

- Extensive technical account management & customer engagement experience

- Must have had hands-on working knowledge of Implementation experience with any of the business applications

- Excellent written & verbal communication skills

- Experience working with senior executive level personnel in customer accounts.

- Must be willing to work in the North American Time Zone

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