Key Responsibilities :

- Identification of training needs of various role-holders in the organization

- Impart training to his/her dealership employees on Induction, product and process

- Preparation of the monthly training calendar

- Induction training of new joinees within 15 days

- Sending nominations to Dronas for various training programs conducted by Tata Motors

- Follow-up with dealership employees for completion of e-Learning modules on LMS as per timelines

- Conducting knowledge, skill and behavior assessments of participants

- Assessing impact of training on performance of participants

- On the job training of various sales roles

- Preparing training MIS and analytics reports for dealership management

- Monitor Customer Experience and Conversion Ratio to identify special training focus

- Enhancement of delivery experience

- Preparation of training budget for dealership

- Communication of important updates to Sales team on product and process changes

- Graduate - preferably Engineering

- 6-8 years of experience in automobile industry (Sales)

- Experience as Trainer highly recommended

- Automobile Technology - Basic & Advanced

- Automobile Sales Process Knowledge

- Knowledge of Customer Experience parameters

- Communication skills

- Knowledge of Allied business (Accessories, Automotive Insurance, Finance Process and Used Car Business etc)

- General awareness of Indian Auto Industry brands, products, segments, new launches, market size etc.

- For training need identification - Sales Head, Customer Experience Manager, Sales Manager, Team Leaders, CAs

- For training administration - HR & Admin Manager

- For training nominations (external trainings) - Tata Motors Trainers (Dronas), NMTs & TSMs

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