Senior Talent Acquisition at Synapse Search Partners
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Lead Generation Role - BPO (3-10 yrs)
Responsibilities
- Manage large amounts of outbound calls (for US) based clients.
- Identify prospective customers for the legal accounts.
- Identify and assess customers- needs to achieve satisfaction.
- Build sustainable relationships and trust with customer through open and interactive communication.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Provide and manage reports / data.
Requirements :
- Graduate with minimum 2 years of experience.
- Proven customer support experience or experience.
- Exposure to handling queries with international clients (US / UK).
- Customer orientation and ability to adapt/respond to different types of customers.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
What's in it for you ?
- Being a part of the company doing something really amazing & redefining stuff.
- Opportunity to grow and expand the vertical.
- Learning & growing far beyond your current horizon.
- Exposure to working on large, international level
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