Lead - Customer Success (Growth Manager)-

Job Description :

- Develop customer relationship strategies that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn

- Define KPIs and effectively optimize channel execution, while identifying tactics with high efficiency and incrementality

- Usage of data to create cohorts and generate campaigns that are relevant to customers at various points in their lifecycle

- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores

- Expand the product revenue through cross-sell and up-sell

- Oversee team's execution and measurement of content recommendations with the objective of delivering increased user engagement

- Work with internal operations, merchandise, creative, and planning teams to maximize impact of sales and astro events

- Work closely with stakeholder teams in Customer Service and Marketing to align on priorities and maintain momentum for campaigns

- Prioritize and resolve customer and internal escalations

Qualifications and Requirements :

- A bachelor's degree, preferably in Marketing, Advertising, or a related analytical field

- 4 years of relevant experience in an ecommerce / direct response environment

- Excellent written, verbal and interpersonal communications

- Excellent analytical and quantitative skills

- Experience in developing customer relationship and engagement campaigns

- Experience with Google Analytics or other web analytics tools

- Strong empathy for customers AND passion for revenue and growth

- Ability to identify, prioritize, and articulate highest impact initiatives

Experience : 3+ Yrs of relevant experience, not exceeding overall experience of 10 years.

Package : 6-8 LPA

Openings : 2

Qualification: Bachelor's degree, preferably in Marketing, Advertising, or a related analytical field

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