HR Executive at Bizaccenknnect Pvt Ltd
Views:19 Applications:26 Rec. Actions:Recruiter Actions:0
Lead - Customer Success - FMCG (3-9 yrs)
- Formulating a strategy for servicing various categories of institutions (corporates, colleges, hospitals, government etc.)
- Increasing renewal rates, driving adoption, improving customer satisfaction, expanding current business and cultivate YourDOST advocates to generate new business.
- Maintaining relationships and increasing engagement among YourDOST B2B Clientele
- Reporting the performance to all stakeholders with appropriate dashboards and tools for management.
- Designing and executing campaigns to spread awareness about employee well-being
- Owning up the B2B accounts and making sure client has a delightful experience
- Providing overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently.
- Traveling and meeting the clients to understand the problems they are trying to solve and building solutions accordingly
Requirement:
- Graduate/Post Graduate
- Excellent written and verbal communication skills(English)
- Team Management skills
- Experience in organising events
- Prior Account Management Experience of 3-4 years in one of the following area: Managing preventive healthcare packages for corporates (eg. Max Healthcare, Apollo etc.)
- Prior Account Management Experience of 3-4 years in one of the following area: Managing Counselling/ Mental wellness services (eg. 1-to-1 help, other EAP service providers in India)
- Should genuinely care about emotional well-being space
