Qualification: Any graduate

Working days: 6 days

Requirements:

- Work experience of at least 5yrs in B2B SAS or Marketplace companies in sales and post- sales roles

- Ability to influence through persuasion, negotiation, and consensus-building

- Excellent written & verbal communication and presentation skills, along with a numbers-driven analytical mindset & methodical approach

- Strong empathy for customers AND passion for revenue and growth

- Willing to work in a small seed-stage startup, with a high-risk high reward attitude

- An enthusiastic and creative leader with the ability to inspire others

Role & Responsibilities :

- Some of your responsibilities will be New customer onboarding, weekly or bi-weekly customer sync, ensuring customer support wherever needed, customer engagement, training programs, etc.

- Drive customer success metrics like high revenue growth, cross-sell & upsell opportunities, customer satisfaction, increased lifetime value, etc.

- Optimize customer lifecycle at IV for smooth & efficient business, through standardization of processes, appropriate segmentation, and industry best practices

- Create the success metrics & goals for your function, track & report to the leadership team

- Build the team of CSM stars for achieving significant growth milestones

- Collaborate across teams to ensure all existing customer queries are addressed, and all required support is available to you for new customer onboarding & other CSM activities

Company: An Interview-as-a-Service platform provides an expert panel of experienced interviewers to handle the initial screening rounds, in a cost-effective & scalable manner.

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