Business Support Manager at Snaphunt Pte. Ltd.
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Lead - Customer Relationship - Telecommunication (7-9 yrs)
- Work in a company with a solid track record of performance
- Join a well known brand within Telecommunications
- Attractive Salary & Benefits
- Our client is hiring for Lead - Customer Relationship
The Job
Responsibilities :
- The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.
- Responsible for active base management
- Revenue Churn and Revenue enhancement from designated set of Logos
- As per the designated frequency in person visit to the customers
- Renew the data circuits upon expiry of term.
- Drive up-selling of products/services.
- Monthly TOP account revenue analysis and suggest Revenue Enhancement opportunities.
- Identification of non-usage rentals and suggest actions to reduce revenue loss.
- Plan for reduction of churn, analysis of revenues across all products and solutions.
- Coordination with sales, IT, Products and CC on retention issues & CSO teams
- Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention
Ideal Candidate
Skills Required :
- A master's degree in business, marketing, communication, finance, or a related field.
- A minimum of 7 years' experience in Client facing roles.
- Understanding of wireline telecom solutions and IT/telecom industry
- Experience working in a high-tech environment.
- Leadership, problem-solving, and networking skills.
- Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.
- Strong negotiation & execution abilities
- Innovative approach to problem solving and finding solutions.
- Flexible and pro-active/self-motivated working style with strong personal ownership.
- Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
Experience : 7 to 9 years
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