HR Recruiter at Patronage HR Solutions
Views:25 Applications:16 Rec. Actions:Recruiter Actions:9
Lead - Customer Experience - Gaming Business (5-9 yrs)
Customer Experience Lead
- We are looking for highly motivated individuals, who have a zeal to work with an early age startup, who are up to take up ownership and responsibilities of the given task.
Job Description :
Role : CX Lead
Experience : 5+ yrs.
Organization : BuyStars (Gaming Platform)
Location : Gurgaon
Mode : Work From Office (6 Days working)
Key Responsibilities :
- Lead overall teams working in process compliance, transaction quality & escalation management desk and customer life cycle.
- Reply to queries through email, call.
- Maintain AHT levels as per the given targets for different tenure bucket
- Should be doing regular quality audits, making templates.
- Should be able to handle VIP customers.
- Review processes and come up with recommendations which can help to improve overall performance / CSAT.
- Identify TNI and bridge process gaps.
- Solid understanding of reporting (excel, dashboards).
- Apply strong business analytics skills to synthesize the voice of the customer & business goals.
- Analyze complex business problems and issues from scratch using data and come up with the solutions to reduce it .
- Monitor key performance metrics and use results to help the team increase efficiency and provide high-quality framework for platform experience.
Key Requirements :
- People from the gaming industry are preferred.
- Experience in handling a team and ability to manage team members and subordinates
Preferred :
- Strong supervisory skills
- Excellent written and verbal communication skills in English
- Organized and Methodical
- Should have 3-4 years of team handling experience.
- Kindly let us know if you are exploring new opportunities and looking to change.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
