Lead Content Strategist/Lead Designer

Interview Mode: Offline

Experience: 3-6+ years

Location: Faridabad

We are seeking an experienced Lead Content Strategist/Lead Designer to take charge of developing and executing a comprehensive content strategy across various product platforms.

You'll be pivotal in crafting engaging, accessible, and effective content for improved user experiences and engagement.

Responsibilities:

- Define and deliver end-to-end content strategy for product experiences.

- Research on content for various approaches to different level of audiences.

- Conduct content audits, competitive evaluations, and heuristic assessments of product content usability/accessibility

- Develop concepts and plans for content experimentation

- Create polished presentations (in PPT, Figma etc.)

- Employ human-centered design methods for conceptualization, writing, testing, and delivering in-product content

- Develop content wireframes, sketches, empathy maps, and affinity diagrams

- Handle voice flows for natural language understanding and virtual agents

- Website content writing, Landing Page Content writing, Blogs writing, Case studies, article,

- Document end-to-end content decisions in Figma files for stakeholder feedback and engineering handoff

- Establish scalable, reusable standards for content mechanics, tone, style, and accessibility

- Foster strong relationships with cross-domain content owners for cohesive product and brand experiences

- Define content workflows, processes, and best practices

- Map and source content for new product experiences

Requirements

- 3-6+ years of content design or content strategy experience

- Towering expertise in writing product UI content in American English

- Ability to utilize various content strategy/content design frameworks to solve complex human problems across screens and product areas

- Advanced working expertise in Figma, including content-specific plugins such as Ditto

- Proficiency in presentation and storytelling, including PPT creation

- Competent facilitation and workshopping skills

- Familiarity with Microsoft Office 365

- Baseline understanding of headless content management systems and GitHub

- Working understanding of AI/ML for content design, including NLU development, designing for generative AI, and prompt engineering

- Demonstrated success in relationship building and fostering a "one team" mindset

- Growth mindset and adeptness in first-principles thinking