HR Executive at LAXMI DENTAL EXPORT PRIVATE LIMITED
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Laxmi Dental - Executive - Customer Relationship (1-7 yrs)
Executive
Job Description :
- Good Command in telephonic Communication with Fluent English and any south language, customer service experience.
- To look after the whole gamut of CRM function. She will be responsible for post-sales activities.
- Developing harmonious relation with customers.
- Acts as a single point of contact for clients right from design confirmation until handing over.
- Handling Customer Interaction via e-mails, phone calls.
- Maintaining the track sheet. Updating the project status on a regular basis
- Implementation of the process laid down for dealing with customers, ensuring timely response to all their queries in a transparent manner.
- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.
Job Location - Malad ( West )
Job Timing - 9 hrs rotational shift in between ( 9am to 9 pm )
Mandates - Only Female candidates.
Required Candidate Profile :
- The candidate should possess excellent verbal and written communication skills.
- The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.
- Experience required Minimum 1yr
- Experience in Customer service handling Inbound calls.
- Good knowledge of basic computer applications She must be well versed in Phone collections , retention , Case conversion , Cross selling and Escalation Handling.
- Candidate having good communication in English and presentable personality is required.
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