Asst. Manager Talent Acquistion at LAXMI DENTAL EXPORT PRIVATE LIMITED
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Laxmi Dental - Assistant Manager - Customer Service (7-10 yrs)
Assistant Manager
1. Managing the day-to-day activities of the team
2. Implementing a timeline to achieve targets such as :
- Daily closure of open and pending queries
- On time callback arrangements
- Clearing close and hold cases as per TAT
3. Co-ordination with operators to avoid drop calls.
4. Resolving the complaints received from doctors with the team.
5. Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
6. Listen to team members' feedback and resolve any issues or conflicts faced by them.
7. Identifying and conducting training of team members to maximize their potential.
8. Motivating customer service team to meet goals.
9. Leading performance reviews for team members.
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