Strategy Manager at LaunchBox.ai
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LaunchBox - Intern - Customer Success (0-5 yrs)
About the Company :
- LaunchBox.AI is a subscription-based platform offering comprehensive marketing services to businesses looking to grow without hiring an in-house team. We understand that marketing can be complex and time-consuming, so we aim to handle all your marketing needs, freeing up your time to focus on running your business.
Visit us at: https://launchbox.ai
Key Responsibilities :
- Act as a strategic advisor for LaunchBox clients, working with them to identify their business goals and develop solutions that meet their needs through various communication channels
- Monitor and track client usage of LaunchBox services and products, proactively identifying opportunities for upselling and cross-selling
- Develop an in-depth knowledge of LaunchBox services, products, and policies to serve clients better and serve as a primary point of contact for any questions or issues.
- Collaborate with internal teams to provide clients with customized solutions for customer's unique needs
Requirements :
- Strong communication and interpersonal skills, with the ability to communicate effectively and empathetically with clients
- Strong project management and organizational skills
- Excellent problem-solving skills and the ability to think critically
- Good to have familiarity with software such as Gainsight, Totango, Zendesk, Freshdesk or Help Scout
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