We are hiring for a leading E-Commerce Company for "Customer Service Launch Readiness Program Manager" with Program Management skills for Customer Service/Customer Experience team.

Job Title : Launch Readiness Program Manager (Customer Experience) - E Commerce

Job Location : Bangalore

Job Exp : 2- 8 Years

Qualification : B.Tech / MBA

CTC would go upto 10 Lakhs (Fixed)

- Should have Exp from E- Commerce Industry & Should possess Excellent Communication Skills-

Job Description :

The Customer Experience Team within Customer Service uses customer activity data, feedback and metrics to identify customer pain points, then advocates for and drives change throughout the organization to reduce defects and improve customer experience.

As Launch Readiness Program Manager you will collaborate with business and development teams across the company to define functional requirements, high level process and technical solutions, and manage all aspects of the project execution - including writing business requirements, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization.

The Launch Readiness team works relentlessly to scope and develop solutions to support new areas of business and special Customer Service requirements including their lifecycle management. The successful candidate will be a person who works well with global and cross-functional teams of project or product manager, business managers, operations, and software development, has an extremely high level of customer focus and a passion for process improvement. In addition, they enjoy and excel at diving into data to identify root causes, derive patterns, and determine long-term solutions that ensure superior customer experience.

Role description

Advocate on behalf of the Customer and Customer Service during all business engagements to ensure a consistent high-bar of excellence.

Drive people, process, and technology initiatives to design the optimal end-to-end Customer Support experience.

Manage all key aspects of the Customer Service and how it pertains to business start-ups and their life-cycle management.

Responsibilities :

Collaborate with other worldwide CS, business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.

Define, prioritize and plan the Projects that will need to be implemented, gaining alignment with all appropriate levels within Amazon's Customer Service (CS).

Schedule and secure the resources and manage cross functional teams to deliver to these projects.

Monitor the Projects overall progress: anticipating risks, resolving issues and initiating corrective action as appropriate.

Identify and manage stakeholder groups, and provide regular operational metrics and business reports to those groups.

Act as a knowledgeable resource in CS Operations, sharing best practices in project management.

End to end responsibility for the execution and success of all projects.

Interested Candidates please apply with your updated resume OR call @ 09836864124.

Nirmegha Sen.

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