Job Role- Click to Chat - L1 Analyst (Email and Chat support of Sales applications and tools)

Job Location- Bangalore, India

Job type- Full Time Employee

PlanetPro provides recruiting, analytics, and customized support services to improve your team- sales performance. Sales Recruiting: Science and data-based recruitment techniques that clone the performance of your top salespeople and bring you more superstars, more often. Sales & Customer Analytics: Analytics to focus your sales teams on selling to the right customers in the right markets at the right time. Sales & Marketing Programs: Scale your business while giving time back to your team to focus on core, revenue-generating activities.

For over 17 years, we- ve delighted some of the world's most respected companies, both large and small. We are proud to have a repeat client rate of 95% and a customer satisfaction rating of 4.9/5.0.

Responsibilities:

- Written English proficiency

- Familiarity with Internet Search tools

- Ability to find and follow knowledge documentation in order to direct clients to self help

- Ability to answer questions limited to Level 0 .5 or Level 1 type inquiries

- Ability to follow documented process for case related activities

- Chat agents will not be required to answer phone calls

- Ability to handle up to 4 simultaneous chat sessions

- Flexible to work in shift (24/7 Support)

- Salary/ Package As per industry standards

Qualification and Experience:

- Distinguished academic background

- Any graduates preferred

- Excellent communication skills (both verbal and written)

- Freshers / Experienced less than 2 years

- Good Technical Knowledge

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