Head Sales and Patient Experience at Kyno Health
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Kyno Health - Sales & Service Expert (0-5 yrs)
Key Responsibilities :
- Sales Engagement : Make outbound and receive inbound calls to potential and existing customers.
- Product Knowledge : Develop and maintain in-depth knowledge of our products, services, effectively address customer inquiries and provide accurate information.
- Customer Relationship Management : Build and nurture relationships with customers through excellent communication, active listening, and personalized service.
- Sales Techniques : Utilize effective sales techniques to identify customer needs, overcome objections, and close sales. Upsell and cross-sell additional products and services as appropriate.
- Lead Generation : Identify and qualify potential leads, and follow up on sales opportunities to meet or exceed sales targets.
- Customer Support : Provide high-quality support by addressing customer concerns, resolving issues, and ensuring a positive experience throughout the sales process.
- Record Keeping : Accurately record and update customer information, sales interactions, and outcomes in the CRM system.
- Performance Tracking : Monitor and achieve individual and team performance metrics, including sales targets, call handling time, and customer satisfaction scores.
- Team Collaboration : Work closely with team members and other departments to share insights, strategies, and best practices for improving sales performance and customer satisfaction.
