Senior Manager HR at KVD
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KV Developers - Executive - CRM (2-4 yrs)
- Maintaining data of the clients
- Handling customers for all post sales related queries
- To update the Records, Commission etc in software.
- Issuing payments receipts, Fresh Logins, Transfers, Cancellations and other relevant changes in the Client Data in software.
- Payment reconciliation with accounts
- Draft / generate and dispatch various communications to the clients as per Procedure viz. Welcome Letter, TPA, PTM, NOC, Demands, Reminders, Notices, Cancellation etc.
- Preparation and circulation of the requisite Reports and MIS relating to the Sales and Collections.
- Updation of Customer Files with regards to the KYC and other requisite documentations.
- Coordination for Final Payments, Refunds, Interest & Delay Charges negotiations and handover of possession to the customers.
- To ensure all customer feedback /complaints are satisfactorily handled.
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