HR at Kuants Wealth Pvt Ltd
Views:27 Applications:20 Rec. Actions:Recruiter Actions:3
Kuants Wealth - Manager - Customer Success (1-5 yrs)
- Develop best practices and processes for customer lifecycle management
- Delight customers with support that indicates true empathy as opposed to focusing on closing tickets
- Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed
- Work closely with Tech/Engineering/Product teams to help resolve customer issues as per the SLAs
- Stay on top of customer queries to ensure prompt responses
- Consume and transcribe technical/product documentation for customers
- Identifying and reporting on patterns and trends that affect the customers- experience
- Report and present customer status to senior management
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
