KredX - Customer Delight Officer - Chat Process (1-3 yrs)
About KredX :
KredX started as an online Bill Discounting Platform in 2015 by a clutch of bankers and techies from IIT Kanpur & Stanford to disrupt the trade receivables discounting space in India. KredX over a period of time added many more products in the area of Working Capital, Growth Capital & Treasury Income products using deep tech solutions catering to Large Enterprise / corporates. It has offices in Bangalore, New Delhi & Mumbai.
KredX is a series A Sequoia Capital funded & series B Tiger Global funded company with established business model & growth avenues across the entire trade receivables & Supply chain space in India and already boasts of several large enterprise / corporates as its clients.
Responsibilities :
- Responsible for verifying KYC and on-boarding investors on time.
- Identifying the needs of customers, resolve issues and provide solutions
- Working closely with the Sales team and assist them effectively
- Handling incoming chat and mails from investors and address the queires effectively
- Team player who is flexible in handling critical situations
- Adhering to the TAT laid down by the management
- Understanding the product and process to enhance the workflow
Requirements :
- 1-2 years of prior experience with customer service prefered.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over language
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